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Executive, M Care - Customer Care

Job Description

It is the primary responsibility of the Executive is to oversee the day to day operations of the M Care (Customer Care). The position is to ensure that all standards of professionalism and protocol established are being practiced by all appointed service providers/panels. The Executive, M Care will be in continuous communication with the superior ensure that a consistent delivery of service is being delivered to customers. All duties are to be performed in accordance with departmental and policies, practices and procedures.

Responsibilities
  • Assist to plan, execute and monitor the property support services at various property developments, such as leasing/sub-sale, ID, renovation, concierge services etc.
  • Source for, identify and liaise with consultants, contractors or service providers, for alliance to provide property support services to customers.
  • Assist in planning and leasing of residential and commercial properties
  • Ensure and maintain proper documentation with all parties, e.g. service providers’ agreements, tenancy agreements & documents etc.
  • Assist to plan and execute all activities planned to promote the services.
  • Liaise with various agencies on the creative, event management, collateral printing, marketing and media/PR, of the organized activities or programme
  • Maintain good records of all operation activities and prepare periodic reports
  • Conduct market research to keep abreast with the current property services trends; conduct satisfaction survey to measure the services level

Requirements
  • Diploma or Degree holders in any field.
  • Min. 2-years working experience in the property industry will be an advantage.
  • Computer literate (typing, excel & word user) and Internet savvy.
  • Experience in concierge service in any industry, property industry preferred.
  • In-depth knowledge of Customer Focus theory and implementation.
  • Knowledge of analytical techniques.
  • Chinese Speaking Candidates will be an advantage.